Refund policy

At Mexavon, your satisfaction is our priority. We offer a hassle-free return and refund process as outlined below.

1. Return Eligibility

A product is eligible for return if:

• It was received in a damaged or defective condition.

• It is different from what was ordered (wrong product/color/size).

• The return request is raised within 7 days of delivery.

Products that are NOT eligible for return:

• Items that have been used, washed, or altered.

• Products without original packaging or tags.

• Items purchased during special sales or clearance events (unless defective).

• Perishable or hygiene-related products.

• Send an email to support@shopeaseindia.com with your order number, reason for return, and supporting photos (if damaged or wrong item).

• Our customer support team will respond within 24-48 business hours.

• Once your return request is approved, we will arrange a reverse pickup from your address.

• Do NOT return the product before receiving written approval from our team.

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days.

• Refunds will be credited to the original payment method (UPI, Bank Account, or Card).

• COD orders will be refunded via Bank Transfer. Please ensure you provide accurate bank details.

• We offer exchanges for defective or wrong products, subject to availability.

• If the requested exchange product is unavailable, a full refund will be issued.

• Original shipping charges are non-refundable unless the return is due to our error.

• COD handling fees (if applicable) are non-refundable.

• Orders can be cancelled within 12 hours of placement by contacting our support team.

• Once an order is dispatched, it cannot be cancelled. You may initiate a return after delivery.